T & C’s

Terms and Conditions
Changes to Terms & Conditions
We reserve the right to change these terms and conditions from time to time. We recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.
Because the level of application skills, type of surface paints and primers, textures, and site conditions vary so much and are out of our control, BC Magic Wallpaper holds no warranty or guarantee. We strongly recommend purchasing sample pieces first to test.
If your wall is painted with ‘wash and wear’ or ‘eggshell’ paint:
We recommend that you order a sample to test it out first. Please let me know which type of wallpaper material would be suitable for your wall. If your wall is painted with ‘wash and wear’ or ‘eggshell’ paint and starts to peel off or will not stick to the walls, we will not refund or replace the wallpaper. The client had access to the information of this being a possibility and had chosen to purchase the wallpaper at their own risk.
If your wallpaper product/packaging arrives damaged:
You need to accept the order from the courier. You need to report it to us and send us photos of the damages, tube, and item(s), to info@magicwallpaper.co.nz with your order number. We will immediately contact the courier and replace it at our discretion.
If you want a refund of your order:
All orders are custom made therefore we cannot resell one custom order to another client. We do not offer exchanges or refunds for item(s) due to change of mind or if the client has given incorrect measurements.
If you received faulty product:
It is the purchaser’s responsibility to check the goods on arrival, including the quantities, style, and color of the wallpaper. For faulty item(s) please contact us immediately at info@magicwallpaper.co.nz within ten working days upon receiving the product. We will not accept any responsibility for faulty item(s) after this period of time.
If a fault is detected during installation, the wallpaper hanger/installer must cease hanging the wallpaper and contact us immediately at info@magicwallpaper.co.nz. We will take no responsibility if the installer continues to hang the faulty wallpaper. We will require photo evidence of the fault and the order number. The team at BC Magic Wallpaper will then assess the claim and will either replace the damaged/incorrect panel or replace the whole order. We will require you to send back the damaged panels that have not been hung. Buyers are responsible for return shipping costs.
All complaints must be submitted within ten working days of the wallpaper being received. We will not accept liability for any defect or claim that is greater than the value of the purchase. We will not accept liability for any cost of installation. Claims are not liable after the wallpaper has been cut, hung, or any other treatment has been applied to the wallpaper. We will not accept any responsibility for the wallpaper being incorrectly hung, or for installers who continue to hang faulty products.
If your wallpaper order is returned to us:
Please make sure the delivery address is correct when you place an order. We are not responsible to pay for re-shipping if your address has changed from that on your order. The client will need to pay for the product to be shipped again.
Customs Charges:

Custom fees and Duties are the responsibility of the buyer. Your order may be subject to import duties and taxes which are levied once your package reaches your country. BC Magic Wallpaper does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.

We strive to produce a quality and consistent product that you will cherish in your homes for years to come.