Terms and Conditions
If your wall is painted with ‘wash and wear’ or ‘eggshell’ paint:
We recommend that you order a sample to test it out first. Please let me know which type of wallpaper material would be suitable for your wall. If your wall is painted with ‘wash and wear’ or ‘eggshell’ paint and starts to peel off or will not stick to the walls, we will not refund or replace the wallpaper. The client had access to the information of this being a possibility and had chosen to purchase the wallpaper at their own risk.
If your wallpaper product/packaging arrives damaged:
You need to accept the order from the courier. You need to report it to us and send us photos of the damages, tube, and item(s), to email@example.com with your order number. We will immediately contact the courier and replace it at our discretion.
If you want a refund of your order:
All orders are custom made therefore we cannot resell one custom order to another client. We do not offer exchanges or refunds for item(s) due to change of mind or if the client has given incorrect measurements.
If you received faulty product:
It is the purchaser’s responsibility to check the goods on arrival, including the quantities, style, and color of the wallpaper. For faulty item(s) please contact us immediately at firstname.lastname@example.org within ten working days upon receiving the product. We will not accept any responsibility for faulty item(s) after this period of time.
If a fault is detected during installation, the wallpaper hanger/installer must cease hanging the wallpaper and contact us immediately at email@example.com. We will take no responsibility if the installer continues to hang the faulty wallpaper. We will require photo evidence of the fault and the order number. The team at BC Magic Wallpaper will then assess the claim and will either replace the damaged/incorrect panel or replace the whole order. We will require you to send back the damaged panels that have not been hung. Buyers are responsible for return shipping costs.
All complaints must be submitted within ten working days of the wallpaper being received. We will not accept liability for any defect or claim that is greater than the value of the purchase. We will not accept liability for any cost of installation. Claims are not liable after the wallpaper has been cut, hung, or any other treatment has been applied to the wallpaper. We will not accept any responsibility for the wallpaper being incorrectly hung, or for installers who continue to hang faulty products.
If your wallpaper order is returned to us:
Please make sure the delivery address is correct when you place an order. We are not responsible to pay for re-shipping if your address has changed from that on your order. The client will need to pay for the product to be shipped again.
We strive to produce a quality and consistent product that you will cherish in your homes for years to come.